Saturday, August 15, 2009

What are my legal rights regarding faulty computer software?

I brought Antivirus/Firewall software %26 ever since installing the Laptop crashed %26 rebooted itself



The frequency of this varied, sometimes worked for 12 hours, other times rebooted 8+ times in 20minutes!



Supplier said 'they only sell the software' %26 'to talk to the distributor', who claimed it was a 'common problem' that would be fixed by uninstalling %26 reinstalling it, making sure it fully updates.



Did this 4 times it still occurred so they told me to contact the Software Development Company, who told me they have 'never had the problem before' then almost instantly sent a step by step solution



Tried that twice, no success so they suggested repeating it in safe mode %26 only partially reinstalling again in safe mode, tried 3 times



This still did not resolve the problem



The supplier is now offering a refund but what about compensation for the inconvenience that this has caused



I have lost several days working time due to this, numerous files %26 a client, due to delays this caused



What are my legal rights regarding faulty computer software?auto protect



If its not working correctly take it back for your money or an exchange (Sale of Goods Act).



Your contract is with the shop not the manufacturers (Donogue v Stevenson 1932).



Makes me very lived that shop keeps do not know the law and they trade!

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